WooCommerce Refund Mismatch Checklist

Refunds create some of the most sensitive support conversations in a store. A customer sees money. The merchant sees an order note. The gateway has its own state. If those three views disagree, support needs evidence before replying.

Checklist

• Compare WooCommerce refunded total with gateway refund amount.
• Confirm currency and partial-refund handling.
• Check whether a refund event is pending, failed, or already completed.
• Look for duplicate refund attempts after support retries.

Payment Guard OS keeps the evidence merchant-safe and points the team to the next reconciliation step.